We Are Always Here to Help.
Whether you need immediate assistance during an active commute, want to onboard a fleet, or have business inquiries, our Nairobi team is ready to assist.
Live Commuter Helpline
Average Wait < 90sWestlands Partner Desk
Open Mon - Sat 8am-6pmEmergency Dispatch
24/7 SOS Monitoring ActiveInspection Centers
5 Nairobi Locations OpenChoose the Right Support Channel
Reach the specialized division dedicated to resolving your request quickly.
Rider & In-Trip Support
Commuters & Daily TravelersInstant assistance with active rides, fare queries, forgotten personal items, or trip safety questions.
Driver Operations Desk
Current & Prospective DriversDocument verification, inspection bookings, app troubleshooting, and weekly payout queries.
Fleet & Enterprise
Vehicle Owners & CorporatesInquire about onboarding multi-vehicle fleets, API telematics integrations, or corporate staff travel vouchers.
Legal & Compliance
Official & Municipal InquiriesInquiries pertaining to the Kenya Data Protection Act 2019, NTSA transport compliance, and law enforcement requests.
Visit Our Nairobi Support & Onboarding Hub
Drivers, fleet owners, and enterprise corporate clients can visit our Westlands operations facility for walk-in consultations, physical vehicle inspections, and fast-track account activation.
Address & Floor
Westlands Commercial District, Nairobi
Operating Hours
Saturday: 9:00 AM - 2:00 PM EAT
Nairobi Central Corridor
Strategically located off Waiyaki Way with direct access to CBD, Upper Hill, and JKIA transit expressways.
Send Us an Inquiry
Our team reviews submissions continuously during operating hours. We will follow up via phone or email.
Frequently Asked Questions
Find immediate answers to common passenger and driver questions.
How quickly does the customer support team respond?
For in-app emergency or active trip inquiries, our dispatch desk responds within 90 seconds. General email and form inquiries are answered within 2 business hours.
What should I do if I left an item in a Pace vehicle?
Immediately open your Pace mobile app, go to 'Your Rides', select the trip, and tap 'Report Lost Item' to be connected directly to your driver while keeping phone numbers shielded. Alternatively, call our 24/7 hotline.
Where is the physical driver onboarding hub located?
Our primary onboarding center is located at Pace Towers, Ground Floor, Westlands Commercial District, Nairobi. Walk-ins are welcomed Monday through Friday 8:00 AM to 5:00 PM.
How do corporate accounts settle travel fares?
Corporate partners receive a monthly consolidated tax invoice denominated in Kenyan Shillings (KES) with 30-day settlement terms via direct bank transfer or MPESA Corporate B2B.
Your next ride starts with Pace.
Keep Pace within reach. Get ready to explore your ride options through the mobile app.
Official store links will be activated as soon as public distribution commences.