Privacy & Data Policy.
We respect your personal privacy. Learn how Pace Kenya collects, utilizes, and safeguards your transit data, GPS telemetry, and financial information.
Kenya DPA 2019 Compliant
Registered with Office of the Data Protection Commissioner (ODPC)End-to-End Encryption
AES-256 cloud storage & TLS 1.3 telemetry encryptionZero Third-Party Ads
Your location & personal contact details are never sold to advertisersData Subject Rights
Right to access, export, or delete your user account at any timeIntroduction & Regulatory Framework
Pace Technologies Kenya Ltd ("Pace", "we", "us", or "our") is committed to upholding strict privacy standards. This policy governs data collected through the Pace Rider App, Pace Driver App, Pace Fleet Partner Portal, and our official Kenyan web domains. Our processing operations are governed under the Data Protection Act No. 24 of 2019 of the Laws of Kenya and the regulations issued by the Office of the Data Protection Commissioner (ODPC).
Categories of Personal Data We Collect
Identity & Profile Credentials
- Full legal name & profile photo
- Verified Kenya phone number (+254)
- National ID / Passport (Driver verification)
- PSV Driver License credentials
GPS Location & Telemetry
- Real-time pickup & drop-off GPS coordinates
- In-ride routing & navigation telemetry
- Speed & trip timestamp logs
- Live trip sharing to designated emergency contacts
Financial & MPESA Records
- M-PESA transaction checkout references
- Tokenized debit / credit card credentials
- Transparent fare receipts denominated in KES
- Driver weekly payout settlement records
Device & Technical Diagnostics
- Mobile device brand, OS model & app version
- Network cellular connection status
- Crash analytics & system latency logs
- Fraud prevention & suspicious spoofing alerts
How We Utilize Your Information
Ride Dispatch & Matching
Connecting commuters with nearby verified drivers to calculate arrival ETAs and optimal routes.Transparent KES Fare Audits
Ensuring fair, upfront fare computation in Kenyan Shillings without unannounced hidden markups.Real-time Passenger Safety
Active trip telemetry monitoring, SOS emergency integration, and tamper detection during journeys.Statutory Regulatory Compliance
Fulfilling mandatory driver vetting and safety reporting standards under Kenya’s NTSA regulations.Your Rights as a Kenyan Data Subject
Under Part IV of the Kenya Data Protection Act 2019, you retain the following statutory rights:
Right to be Informed: Transparent disclosure of all data processing operations.
Right of Access & Portability: Obtain a complete copy of your ride history and profile data.
Right to Rectification: Immediate correction of erroneous or outdated profile records.
Right to Erasure ("Right to be Forgotten"): Request permanent account deletion.
Have Questions About Your Data?
Contact our designated Data Protection Officer for regulatory inquiries, data subject access requests, or privacy concerns.