Terms of Service.
Review the contractual terms and mutual responsibilities governing the use of Pace’s ride-hailing applications, passenger bookings, and driver partnerships.
Digital Mobility Marketplace
Connecting riders with independent licensed driversTransparent KES Pricing
Upfront estimates with zero hidden surge surchargesZero Harassment Policy
Strict mutual respect and automatic account deactivation for abuseGoverned in Kenya
Regulated under the Laws of Kenya with Nairobi jurisdictionAcceptance of Terms & Contractual Relationship
By downloading, creating an account, or accessing the Pace digital platforms in the Republic of Kenya, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Pace Technologies Kenya Ltd. If you disagree with any portion, you must cease using our applications immediately.
The Pace Platform & Independent Carrier Scope
Pace operates as a digital communications and dispatch marketplace. Pace does not own vehicle fleets (unless explicitly specified for pilot initiatives) and is not a public transport carrier. Transportation is rendered by independent third-party drivers who are individually licensed by Kenya's National Transport and Safety Authority (NTSA).
User Accounts, Eligibility & KYC Verification
To create an account, you must be at least 18 years of age. You agree to provide accurate, truthful, and up-to-date registration information, including your verified Kenyan phone number. You are solely responsible for maintaining the confidentiality of your mobile one-time passwords (OTP).
Fare Calculation, Currency (KES) & Payment Settlement
All trip estimates, fares, road tolls, and incidental charges are denominated strictly in Kenyan Shillings (KES / KSh). Fares are calculated based on route distance, estimated journey duration, and real-time traffic conditions. Payment may be settled electronically via automated M-PESA, debit/credit cards, or in cash directly to the driver partner.
Cancellation Terms & Driver Waiting Windows
Commuters may cancel a requested ride without charge within a 3-minute grace period following driver acceptance. Cancellations initiated after driver transit has begun, or excessive delays exceeding 5 minutes at the pickup point, will incur a nominal cancellation fee credited to the driver for fuel and time expenditure.
Community Code of Conduct & Zero Tolerance
Pace enforces strict zero tolerance towards verbal abuse, discriminatory conduct, physical violence, dangerous weapons, or non-consensual contact. Riders and drivers must comply with all traffic and safety laws. Violations will result in immediate suspension, permanent blacklisting, and reporting to Kenyan law enforcement.
Limitation of Liability & Service Guarantees
While Pace strives for 99.9% platform availability and continuous driver vetting, services are provided 'as is'. To the extent permitted under Kenyan statutory law, Pace shall not be liable for incidental, special, or indirect delays caused by severe traffic congestion, weather events, or cellular carrier outages.
Governing Law, Jurisdiction & Dispute Settlement
These Terms are governed exclusively by and construed in accordance with the Laws of the Republic of Kenya. Any dispute, controversy, or claim arising out of or relating to these terms shall first be submitted to mutual amicable resolution, and failing settlement within 30 days, to the competent courts of Nairobi, Kenya.
Questions Concerning Platform Terms?
Our legal counsel is available for statutory notices, regulatory compliance, and contractual inquiries.